All orders are sent within 24 business hours after receiving your order, with the exception of fairings for which the sending delays can (sometimes) take up to 48h. Indeed our team will take the time to check and control each part before sending the fairings to your address, which can cause a slightly more important sending delay (but altogether also guaranteeing your comfort and to offer the best buying experience to you).
If for some reason we were unable to send your parcel within this timeframe, we will contact you immediately by email and/or by phone to agree together on the best resolution possible, depending on the problem.
Whatever the selected sending method, as soon as your parcel is ready for dispatch, we will send you an email with the tracking number to allow you to track the delivery of your order, step by step.
The sending fees include packing, handling and freight charges. The standard sending method is made through Colissimo Suivi (La Poste France), provided with a tracking number and delivered without signature upon receipt. If you prefere having a delivery with signature upon receipt, an additive fee will be charged and you will need to contact AVDB Moto. Also know that for the high value parts, for which delivery is offered or included in the price, we will automatically send the parcel through registered mail with signature upon receipt (for example for fairings, headlights...). Delivery fees are free from 100€ purchase.
We recommend you regroup your different purchases in one same order. We cannot regroup two different orders that were passed the same day and send them in one parcel if you do not notify us immediately after noticing this order "mistake". If you do not notify us in time (within 24h after passing your orders), you will have to pay the sending fees for both orders.
Once the parcel is collected by the selected carrier, transport and delivery are no longer our responsibility. You will probably agree that it is normal since AVDB Moto does not have its own integrated delivery system.
Once the parcel collected by the selected carrier, the delivery delays usually take :
All products are packed with the best precautions to guarantee the items arrive in the best state. If this is not the case, please contact us immediately after receiving the goods. We will need you to provide us with your order reference (available on your Invoice, saved in your Customer Account) and pictures of the damaged item. We will activate the guarantee as soon as we receive these elements.
There are no machines preparing and sending your orders, but human beings. We know that a mistake is always troublesome, but to err is human as the saying says. So if you notice an error was made on your order from our part when you receive your parcel, know that we are a responsible company, with a dedicated and skilled After Sales Service that will do its best to solve the problem in the shortest delays, altogether and obviously without any cost applying to you.
If, on the other hand, the error does not turn out to be one made by our services, but your error or a change of mind, then you will have to take charge for it and pay the costs incurred for the recovery of the problem, which we normally try to do in a clever way, so that it is as inexpensive as possible for you.
If your order exceeds 100€ (order with free shipping), and you wish to return one of the items or the entire order due to a change of mind or an order error, we will retain a flat-rate value on the amount of your refund, equivalent to a contribution to the shipping costs that we have paid upon shipment (shipping costs not charged on orders of 100€ and over, but paid by us upon shipment). This solution seems to us to be fairer. Please do not hesitate to contact us by phone or email if you need more information.
Know that if you are pleasant bikers (like any real biker, obviously!) we will always thrive to provide the best service possible. Our After Sales Service division is available by email at firstname.lastname@example.org if needed.